Privacy Policy

1Who this policy covers

This policy explains how BunnyWinny handles information about children, parents and guardians, centre staff, and visitors to this website. Preschools and daycares that use BunnyWinny decide what information they collect about their children and families. We process that information on their behalf and only to run the service.

2Information we hold

• Child details entered by the centre or parents: name, date of birth, class, allergies, care notes, attendance, meals, naps, diaper and medicine records, activity notes and diary entries.
• Photos and videos taken by staff, stored with the consent settings chosen by each family.
• Parent and guardian details: names, email, relationships, authorised pickup people with their photos, and fee and payment records.
• Staff details: names, roles, class assignments, attendance and actions taken in the app.
• Website enquiries and signups: name, email, preschool name, city and the details you choose to share.

3How we use it

• To run check-in, authorised pickup, care logs, activity plans, diaries, fees and the parent app for the centre.
• To send alerts and messages that parents and staff have asked for, such as arrival, pickup and diary notifications.
• To keep the service secure, prevent misuse and fix problems.
• To reply to enquiries and set up trial accounts.

We never sell personal data and never use children’s data for advertising.

4Photos and videos

Photos and videos are shared only with the child’s own parents unless they give separate consent. Group photos are released only when every family shown has agreed. Nothing is ever posted publicly by BunnyWinny. Parents can change photo consent at any time in the app.

5The AI Daily Diary

The diary draft is created only from notes the teacher entered that day for that child. A teacher always reviews and approves the note before it is sent. The AI never comments on a child’s development or health. Children’s notes and photos are not used to train public AI models.

6Who can see what

• Centre staff see the children and classes they are assigned to. Centre heads see their whole centre.
• Parents and guardians see only their own child.
• Franchise heads on the Bunny Family plan see reports across their centres, based on the access the chain sets.
• Our support team accesses a centre’s data only when the centre asks for help, and every access is logged.

7Security

Data is encrypted in transit and at rest. Access is limited by role, sign-ins are protected, and pickup changes always need a parent’s confirmation in the app. Card details are handled by a licensed payment gateway and are never stored by BunnyWinny.

8How long we keep data

We keep data for as long as the centre uses BunnyWinny. When a child leaves, the centre can archive or delete their records. When a centre closes its account, its data is deleted within 90 days, except where the law requires us to keep billing records. Parents can download their child’s diary and photos before then.

9Your choices and rights

Parents can view and correct their family’s details in the app, change photo consent, and ask their centre to delete their child’s records. You can also write to us through the contact page and we will help you or pass the request to your centre.

10Cookies on this website

This website uses only the cookies needed to work, such as the session used for the quick check on our forms. We do not use advertising cookies.

11Changes to this policy

If we change how we handle data in a way that matters, we will tell centres in the app and by email before the change takes effect.